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some commonly asked questions and answers
Do You Have Boarding Facilities?
PetMove does not operate
its own boarding facilities but focuses on our core business – moving pets.
Obviously we need access to boarding facilities for our customers so we choose
to board either with the customers choice of facilities or at the same premium
premises where we board our own pets. By working this way we maintain choice, both
for the customer and us. If you have a favourite boarding facility then we are
happy for your pets to stay there and if not we can recommend a premium
facility.
Can I Send Two Pets In The Same Cage?
Yes
but you need to know
that they are fully compatible with each other. In the case of cats
this is
reasonably common provided there is no risk of fighting. For dogs it is
only possible for young littermates as the process of travel can make
even the best
of mates turn on each other.
Can I Send My Pet Anywhere In The World?
There are limitations on
where a pet can be sent. These limitations arise when there is no established
agreement between the
How Long Will It Take To Organise?
This largely depends on
the destination. For example a trip to
Will My Pets Have To Be Quarantined?
Not very likely. If your
pets are cats or dogs then provided they meet all of the criteria of the
destination country they will be released to you after normal clearing
procedures. Other pets such as rabbits can incur a quarantine period for
example rabbits to
What Is An Import Permit?
An import permit is
simply a permit that allows you to import the animals described on the permit.
Not all countries require an import permit. Costs for a permit vary typically
NZ$200 to NZ$400 and although PetMove can organise such a permit this is not
always possible because of language barriers.
What About Export Permits?
We take care of these
for you as part of the moving process.
Do Pets Ever Die In Transit?
Even though the risk of
a death is extremely low it is possible. There have been numerous changes to
the transport requirements meaning that your pets welfare is better maintained
than ever. These strict controls apply to the cage sizes, cage design, bedding,
supply of water, ventilation, labelling and an array of other considerations.
Most airlines specifically exclude death by natural causes from any claim
against them.
Are There Different Freight Rates – Like Business
Class For People?
No. Unfortunately,
because pets travel as cargo there is no cheaper or more luxurious option.
Different airline will have different freight rates and cost structures but
within an airline there is only one freight rate.
Why Is It So Expensive?
Pet transport is
expensive because of the care and attention that must be paid to them. Normal
cargo travels, typically, in an unpressurised hold and can be left there for
the entire trip. Pets on the other hand must be transported in a pressureised
hold that is also heated. They need to have water supplied and cannot be
exposed to temperature extremes either in the plane or on the tarmac. Once
unloaded they need to be handled correctly by the cargo crew to maintain their
health and wellbeing. All of this extra attention is why it costs so much.
The